Have questions about choosing, ordering, or importing HIXEN machinery? Find answers about equipment selection, customization, quotations, shipping, spare parts, and after-sales support.
HIXEN supplies excavators, telehandlers, skid steer loaders, wheel loaders, backhoe loaders, and tractors. Share your application, required capacity, and destination country to help us identify a suitable machine and configuration.
HIXEN is based in Shandong, China. Factory visits are welcome by prior arrangement. Please contact us with your preferred dates and the equipment you would like to see so we can confirm the visit details.
Yes. The minimum order quantity for standard machines is one unit. Please confirm availability and any minimum order requirements for customized machines or special configurations when requesting a quotation.
Contact us with your company profile, target market, equipment interests, and sales and service capabilities. Dealer cooperation, order requirements, and any territory arrangements need to be discussed and confirmed individually.
Verreikers zijn ontworpen voor materiaaloverslag binnen en buiten, waaronder magazijnen, bouwplaatsen, boerderijen en havens.
With high-quality materials and proper maintenance, telehandlers offer long service life and low total cost of ownership.
Our telehandlers comply with international standards, including ISO, CE, SGS, and EAC certifications, meeting global market requirements.
Please share your main tasks, working environment, required capacity, site access dimensions, expected daily operating hours, and budget. Photos or videos of the job site and materials can also help clarify your requirements.
Consider digging depth, reach, access width, ground conditions, attachment requirements, and transport limits. A compact model may suit restricted-access work, while larger machines may be needed for greater digging demands. Compare the specifications of the exact models being considered.
Provide the load weight, required lifting height, forward reach, attachment, and ground conditions. Ask for the load chart for the exact machine and attachment combination, and check the rated capacity at your intended working position.
For a skid steer loader, compare rated operating capacity, machine width, hydraulic requirements, and ground conditions. For a tractor, provide the implements you plan to use and check their power, PTO, hitch, and hydraulic requirements against the proposed tractor specification.
Engine and configuration options depend on the machine model and destination market. Include your preferred engine, cab, tires or tracks, and operating conditions in your inquiry. Confirm the exact configuration in the written quotation before ordering.
HIXEN offers customization options, including colors and logos. Send your branding requirements with your inquiry. Availability, additional costs, minimum quantities, and production time should be confirmed for your selected model.
Compatibility needs to be checked for the specific machine and attachment. Please provide the attachment model, weight, mounting dimensions, and hydraulic flow and pressure requirements where applicable. Photos and technical drawings can help with the assessment.
Tell us the destination country and the exact model you are considering. Request the relevant machine and engine documents for that configuration, and have your local importer or compliance adviser verify the requirements before placing an order.
Send the machine model or application, quantity, required configuration, attachments, destination country, and delivery location or port. Include any branding or special requirements so the quotation can reflect the equipment you need.
Price differences can come from the engine, hydraulic components, transmission, cab equipment, attachments, and other configuration details. Compare itemized quotations for the same specification, delivery terms, and warranty conditions.
Check the quotation for the machine configuration, included attachments, packing, delivery terms, and any freight or insurance charges. Also confirm which destination charges, import duties, taxes, and local delivery costs are your responsibility.
Please request the payment options available for your order. The payment method, currency, deposit, balance payment milestone, and bank details should be confirmed in the proforma invoice or sales contract.
Preparation time depends on stock availability, model, quantity, and customization requirements. Request an estimated ready-for-shipment date with your quotation and confirm the production schedule when placing the order. Shipping time is calculated separately.
The shipping method depends on the machine’s packed dimensions, weight, quantity, and destination. Ask for the proposed loading and packing plan, including whether any parts need to be removed for transport and reassembled after arrival.
Send your destination country, port or delivery address, and order details to check the available shipping arrangements. Confirm the delivery point, freight scope, and responsibilities in the quotation before ordering.
Ask for the proposed shipping document list, which may include a commercial invoice, packing list, transport document, and relevant product documents. Have your customs broker confirm the documents and local import requirements for the exact machine before shipment.
HIXEN’s published standard warranty period is 12 months. Please request the written warranty terms for your selected machine to confirm the start date, any operating-hour limit, covered components, exclusions, and claim procedure.
HIXEN provides spare parts support. Send the machine model, serial number, required part number, and clear photos of the part. Request confirmation of compatibility, price, availability, and estimated delivery time before ordering.
Request the operation and maintenance instructions for your exact model. Check the required fluids, filters, service intervals, inspection points, and attachment instructions. Follow the model-specific manual when preparing and maintaining the machine.
Stop using the machine if continued operation could be unsafe. Contact HIXEN with the model, serial number, operating hours, fault description, and any error codes. Photos, videos, and maintenance records can help the support team assess the issue and advise on the next steps.
